I like the stool very much but... the stool drops very fast all the way down with just one short pull of the handle. I don't think it's supposed to do that! I suspect the handle doesn't disengage when it's pulled & gets stuck allowing the stool to drop all the way to the floor. Also, the tilt handle & the lift handle should be switched. The lift handle should be on the right side of the stool because most people are right handed. I love the bigger seat, it's very comfortable & i can sit for hours in it.