Return & Refund Policy

Return Policy

We are dedicated to providing our customers with the best online shopping experience, making them 100% satisfied with their purchase. So, if you're not happy with your purchase for any reason, just go through our easy return process.

Claim

This return policy is only applicable to products with a 1-year warranty from our official site but does not pertain in other websites that sell Vevor products.

Returning an Item:

1.Arrived damaged

We provide a free return of the product damaged on the way except artificial damage. When your product is broken, you need to send us the photos of broken product.

2.Missing part

If product parts are missing, we can send you the replacements or partially refund you your money.

3.Wrong item sent

If the product you received is not the one you bought, you could send the product photos to us and we will provide right one for you after verification.

4.Doesn't work or defective

When you received a product that does not work, you can contact our customer service team and we will provide corresponding technical support; if it does still not work, you can ask for a return. When the product is defective, you can ask our customer service to give you technical support or solution, if you repair it by yourself or in local store, we will provide you with some compensation; If you can't repair it by yourself or the local technique person, we will offer you a new item.

Unacceptable Reasons for Free Return:

1.Arrived too late

  •  We apologize for your long waiting. Due to most of our products belonging to heavy ones, the time for packaging is longer than that of the light ones.
  •  If you receive it too late for stock-out, we can make some compensation for you, such as coupon code or partial refund.

 

2.Don't want it

If you have already received the item but changed your mind and no longer want it, you cannot return the item and get a refund. Following situations are also unacceptable: mistaken ordering, changing mind, or price change.

3.Doesn't match the description

If you received the item not the same as the description or image, please give us feedback. Based on the specific reason, we will decide the return freight.

4.Doesn't seem authentic/new

As a premium brand operating for 5 years, our products are all new and genuine, and you can also search for them on other platforms.

5.Without manual or non-standard manual

When you received the package without the manual, please contact our customer service team immediately by email. The electronic version of instructions or video of installation will be sent as soon as possible to your electronic mailbox.

6.Doesn't fit

If the size you received does not fit because of our fault, you can immediately contact us to get a suitable solution.

Unacceptable Reasons for Return:

  • Item was polluted accidentally.
  • Item was damaged by mistake when being used.

 

How to return the product?

Contact our customer service staff by email when you ask for a return, we will send you a return label in electronic version that you need to print and stick on the parcel. You can raise a pickup time or you could wait 1-2 days and then we will arrange for it.

How about after returning items?

  1. We will send you a new item after receiving your parcel.
  2. If you want to get a refund after the product has arrived at our warehouse, you need to contact us.

Note: We reserve all the right to the final interpretation of these terms. If you have any problem, please don't hesitate to contact us!

 

 

Refund Policy

Every product is backed by a 12-month warranty and a 30-day return policy from the date of receipt of shipment. Exceptional circumstances will be listed clearly in the listing.

If you need to return a product and get a refund, please contact us for a free shipping label and ship it back.

Satisfying Guarantee for Every Purchase

Dear customer, if you are not satisfied with the item from Vevor, please contact us before applying for a return or refund. A prompt exchange should be issued in original packaging with a proof of purchase from Vevor, which should be done within a month after you received the item.

Please do check everything carefully after you received the parcel, any damage except DOA (Dead-On-Arrival) would not be covered if it's related to artificial damage. If your item has been damaged in transit or becomes faulty in the warranty period, please email us with pictures or video to show the problem.

1.All returns must be pre-approved. Unauthorized returns will not be accepted.

2.Check twice to confirm the item not working and contacts our customer service representative, let us know the detailed problem and send us some pictures for confirmation.

3.The same warranty is provided for replaced products and the returned ones.

If you are going to ship the product

  1. Carefully pack the item(s) in the original package.

  2. Stick the shipping label we offered on the outside of the parcel.

  3. The refund would be processed after the item is received by our warehouse staff and confirmed to be unopened and in good condition.

  4. For assistance with return, please send a message to serving@vevor.com.

  5. Please select the correct warehouse address and ship the item back to us. If you don't know the correct address, please contact us.

Warehouse

    Consignee: AUGRS 75Z2FM2,
 Address: Block G2 391 PARK ROAD REGENTS PARK GRS 75Z2FM2
 City: REGENTS PARK
 State/Prov.: New South Wales
 ZIP Code: 2143
 Tel: 02-9644-1851

Notice:

 Customers will only be charged once at most for shipping costs (this includes returns); no-restocking will be charged for the consumers for the product's return.