I received this vacuum and began using it. Throughout the first day, I had used the vacuum maybe a total of an hour over multiple instances. It began to make a strange noise, then I started smelling burnt plastic. I then noticed that the room had filled up with a smoky haze. I then reached out to Vevor customer support about it, when I did I was asked to send a video of this. Despite the unit possibly catching fire, I did go ahead and take the video to send to them. That was Thursday... now here we are on Monday of the next week and I still keep getting the run-around. This whole experience has changed the way I see Vevor. I have really enjoyed Vevor and didn't have issues with the other products, so I chose to assume that if something was not right they would take care of it. As of now, they have not. I needed this vacuum and I continue to get very little help replacing their broken and malfunctioning equipment. Unfortunately, I now have to say BUYER BEWARE, if they send you broken equipment, it will be a chore for you to get a replacement.
Customer Service Reply:
Dear Valued Customer,Thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction.To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team. Our team consists of highly trained professionals who are ready to address your concerns and provide you with the best possible solution
SHARISE 
