Customer Service Reply:
Dear Valued Customer,Thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction.To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team. Our team consists of highly trained professionals who are ready to address your concerns and provide you with the best possible solution
Great quality ,they work great and a good value ,I use the binder s and chains with a equipment trailer hauling anything from a mini excavator about 12 k to a skid steer they work great
Good overall for the money, I've used them to secure tractors and cars and made for a handy kit.
Tip: when loading back the binders out all the way pull chain taught then secure from there.