The product itself seemed fine, but a couple items were missing, one of which prevented me from using the cat shelter.
When I asked for a replacement part, they offered crediting me $20 to go buy the parts locally. REALLY? When I advised this was not satisfactory they indicated they cannot send replacement parts but would send a new cat shelter. That meant I would have one usable and one unusable item. They did refund the purchase price.
I have had great experiences with Vevor in the past, but this experience was not positive one.