As I have read in other posts the packaging is pretty rough looking. Looks like pretty tattered and old cardboard wrapped by PLENTY of clear packing tape. Once I got the box open I noted that several of the metal pieces had some of the paint worn or scraped off. I honestly thought it looked used and re-packaged.
So the unit definitely doesn't get any points for being Pretty, but I'm okay with that as long as it Works.
Package was missing pieces as well. The spring washers (2) were not present and my package had 2 extra locking pins......oops.
The instructions to assemble are completely useless and the parts diagram not much help either. The picture on the cover of the instructions is what gave me the most help assembling.
Having said all that I still gave this 4 stars because the price point is Excellent and it may not look shiny and pretty but it does what it is supposed to do..........lift my motorcycle safely off the ground.