Everything arrived intact with all bolts on hand and packaging that protected the contents well enough. The lift worked fine for my nearly 1,000 Lb big twin touring bike. You do have to be really careful going down. Tapping the foot pedal a little at a time worked, but if the downward speed was better regulated, I would give it 5 stars. Admittedly, the swivel casters are nearly worthless, but I never intended to scoot my bike around while on the Jack. For the occasional stationary lifting need, you can’t beat the value. For a cycle shop, I am sure that there are more robust lifts, but this one works great for me.