It's mostly able to operate and function as intended. However, my model where you have to screw the lever bases into the top of the hot tub, is not as easy to install as the video would have you believe. The arms are adjustable and slide to the length you need, but there are no pre-drilled holes to screw in the \"towel holder\". We don't currently have a way to drill into the metal arm, so need to get a special drill bit. And it's awkwardly placed so you'll be screwing \"up\" from the bottom. Just a weird set up. So as it is now, the arm slides down and pinches your hand when you try opening the cover and lifting it off. It works, but it's awkward and not ideal.