I had two plastic hose reels, one broke and was unrepairable. I saw this and for the price I couldn't pass it up. It was delivered on time and the only complaint I have is the box was noticeably damaged but the only damage that occurred was to the drum which was dented. I figured you don't see it after rolling a hose up so I didn't bother saying anything. I assembled it and rolled my up and everything seems to work just fine. I'll see how long before it rusts which would be my only concern since it's steel.