I spent weeks googling & researching different heat presses. This one came up the most in videos I watched.Shipping was quickWhen I pulled it out I noticed a part had broken so I promptly emailed the seller to let them know, and they quickly took care of the issue and will be sending a replacement part.In the mean time I have been able to get the heat press to work even with the broken part. I haven't had any uneven heating issues, however the directions didn't really explain how to set the temp or time so after pushing buttons a ton and refusing defeat I figured it out.I would 100% recommend this heat press to anyone beginning.So far I have used it to make cups & ornaments everything has come out beautifully.Extremely happy with my purchase