this particular heat press came in pieces and had to be fully assembled. at the 4th step, the instructions didn’t match the parts. took the company 5 days to respond with the proper instructions. they were great and answered questions daily. unfortunately i got this press because of Christmas orders that needed to be fulfilled and lost money due to this issue that could have been resolved with the correct instructions, OR somewhere to access the correct ones. the press works fine so far, not used the attachments, will update at that time.