The machine worked great for a few months, but now it doesn't work at all. It first started buring shirts, so I adjusted the heat setting even it was the same material I had been using, but that did not resolve the problem. Hoping I can get some help from customer service by filling out the contact us information, but it just says it doesn't recognize the order number. Was hoping to get more than 5 months of use out of the machine. I was just starting to make a little money on the side with it, but now trying to figure out what to do from here. Trash it or look for another brand.