I purchased this press a couple of weeks ago and it came in a very well packaged box with no dents or dings. I was so excited about it, that I plugged it up immediately and decided to print my first cap. Well, since I was putting a leather badge on the cap, I knew that I would need a little bit more pressure to make it work. The pressure knob was not working properly. The more I tried to remedy the problem, the more frustrated I got. I looked at the press and discovered that the pressure bolt was not only too small but that it was stripped. I called the customer service department and they were very helpful and did send me a SMALL refund and told me to more or less to fix it myself. I have bought the parts that I need and will get the press up and going again. Pleased with the one cap I managed to do. I will probably order my flat press and mug press from Vevor, but I do expect the presses to work and I don’t want to have to rebuild them before I use them.