Great product, price and service! It worked great for the 1st time using it. There's a little bit to get used to how fast it goes after using a crank one. But once we got used to it, it was great. Then had a mishap after transporting it, my husband forgot he put the extra tubes in the large pot. When he went to lower the plate for storage, it bent the presser plate. The presser plate was bent, completely his fault. I contacted the company, let them know what happened, and the emails and texts started. As some else reviewed, it is a process, but they handled exactly what we needed. Kept in touch the entire time. We had to deal with the time difference and a Chinese holiday delay. But we got the needed part, no charge! We couldn't be happier! We highly recommend the stuffer and the company!