I bought this machine mainly for our Halloween party (50+ kids attend). Set up was a breeze! I watched the video, made a few adjustments and we were making cotton candy like a BOSS! When the machine arrived, the metal cylinder had a dent in it. Actually the box was really damaged. I took a few pictures, contacted the seller, and they were AMAZING! We agreed on a refund price, I did not have to wait long for it to hit my account either. So helpful and kind! I definitely recommend this machine and seller! Super Simple and YUMMY floss!