I purchased this machine for a school event. It was a big hit, but I was very concerned about it breaking down since there were so many bad reviews. I am vigilant about giving the machine enough time to cool (20mins) every 45 mins. I prepped prepackaged bags the night before, so that kids had something to take away if the machine was resting. I clean the machine meticulously and I watched several videos on youtube about general Floss Machines to make sure I knew how to run it (instructions are crap and written by a foreigner in another country). The machine is running well and although I had a minor problem with it, customer service was quick to respond when I contacted them about 50 days after receipt. It's a good entree level machine for events, where the owner can be attentive to it's proper use. I'll review again if the machine breaks down.