I got this cotton candy machine for my husband on Christmas, it works really well. Heats up fairly quickly. And makes cotton candy really fast. And it taste good. Instructions were not helpful but watched a YouTube video. Basically you just crank it up all the way. Once it starts flossing the sugar turn in down until the voltage dial is at 90. And you’re good to go. Just keep adding sugar if it runs out, you can keep it on while doing so. The only down side was the directions and the cotton candy machine drawer was dented a bit at the corner.