I noticed a slight tear in the seam of the cushion. I contacted the seller through Amazon. Customer service was great. Responses to my emails were quick and understanding to my issue. I recieved a replacment within 2 days. As for the Hammock, it was put together in three minutes. Seems very sturdy so far. Big enough for atleast two people. Very comfortable and looks great!! I suggest centering yourself when getting on to maintain balance since it is a big cushion.