To be honest, when I seen this product. I was very skeptical to buy it because of some of the negative reviews. I did research and I purchased them anyway. The package did show up damaged. The damaged was caused by UPS had nothing to do with the company. I called the company And the service I received was top-notch. Everything I read about this company from my experience was far from the truth. I would order from this company any time and I would recommend anybody else to do the same. The product is absolutely beautiful. We could not be happier with the stands and the ropes. Thank you for putting out a great product.