It uses the middle heating element for the bottom of the top pizza oven, and also for the top of the bottom pizza oven. This makes impossible to regulate the temps needed for quality pizza
Customer Service Reply:
We are very sorry. For issues with your product, please contact our after-sales team via email and provide relevant pictures or videos. Our after-sales team will strive to help you solve the product issues. Please refer to the contact information in the following link.
https://www.vevor.com/pages/contact-us
Leroynull 
