Product arrived with the wrong part so could not be put together. Rang the Australian customer service number during the advertised available hours on the website to find that this was diverting to another time zone, and it was outside their service hours. Contacted the online chat and the service was appalling, kept asking the same questions that I had already answered and all it wanted to do was to disconnect the chat. Followed up with a feedback email advising how bad the process was, and a month later still don't have a response. Apparently, the correct part is being sent to me and that it could take 3-4 weeks prior to shipping. No further updates or correspondence. I just have useless parts gathering dust and incessant marketing emails trying to sell me more products. DO NOT PURCHASE from this company.