The unit I recieved had some of the issues others had reported on. None of which can't be overcome.First was the packaging, not very good. Hoist came a bit banged up but a couple minutes with a pair of pliers got it acceptable.Second was a bit more challenging. The lift chain would only go up or down a few inches. This was due to the lift chain having a twist in it at the point where it "anchors" to the hoist. Easy enogh to rectify, loosen nuts that hold the two halves together and take out the twist.While the side covers were off was a good time to grease the inside mechanisms. Overall I'm happy with puchase, not sure I'd trust lifting 2000#'s with it. I plan on using mine to lift and store a snow cab off my garden tractor, for that it should work just fine. For the money it seems like a good enough unit.