I had a problem with my order just shortly after I purchased it, the wind tore the front panel almost in half, but I email the customer service department and the help I received with my warranty was amazing. After we had discussed a few things and I email some pictures, I had nothing more to do and then I received the replacement parts and I am extremely pleased with the product but the help I received was the best I've felt with in a very long time. Thank you Vevor!