I ordered this cart late in summer after an exhausting trek to Van Buren SP in Michigan.
Saved it for xmas gift for my pack mule (bf).
Upon opening and putting it together we were impressed with the quality of EVERYTHING however we received on with a broken bracket for the handle which didn't allow it to lock in place.
Customer Service was contacted that very day and after a few email exchanges that seemed a bit sketchville we ended up with a replacement.
Excellent cart and in the end excellent customer -thank you!