I order this vise because I cannot afford a GRS at the moment and my work load is of a small/hobby studio. A fellow jeweler suggested I buy the 5" vise but decided to go for the 3", logistics was great, arrived on time and well packaged.
I decided to try it right away and I had a small issue. The 3" vise comes with a plastic white base that has no grip so the ball kept slipping and sliding to the sides, I used some cloth, I use tape around the base and no luck :(.
I called customer service and they answered right away, I wanted to exchanged it for the bigger one, not an option and unfortunately they had no solution for the slipping base either, they said the 3" vise is meant to be like that ;/, they offer me a shipping credit which is ok, thank you, but no solution for the slipping vise.
So I went to "google" and found a GRS rubber base for this vise, I ordered and used it instead of the white plastic base, and it worked!
For the price compare to the other high end vises is good, but certainly it could be A LOT better, is working well now that I have the rubber base.
So VEVOR it was a small design issue that could be fix with an inexpensive rubber base that could be added to the item!
Customer Service Reply:
Dear customer,
Thank you for sharing this feedback with us.
We are very sorry to hear that you weren’t happy with your product.
We can see that you are already in contact with our Support Team, and we hope we’ll be able to find a satisfactory solution for you.
Have a great day,
VEVOR Team