The plucker was delivered quickly, the box was a little beat up and the hardware had come open, so we had to play find the screws before getting started. The wheels were easy enough to put on, and it is easy to move around. Plugged it in and turned it on but nothing happened. Luckily my husband is an electrician, and after a little tinkering he discovered the on/off switch was wired incorrectly and fixed it. Once we got it going it worked great! We scalded and plucked 2 chickens at a time, average around 5 lb birds. Feathers were off in 30-40 seconds with no tearing of the skin. I kept the hose running over the birds while being plucked to help wash the feathers down into the hopper. It would get clogged up with feathers occasionally but it was easy to clear them out. We processed 25 chickens easily in no time at all. SO MUCH easier than hand plucking! It is a bit of an investment, but if you are thinking of regularly processing your own birds I would recommend it. We spent most of our lives as city folk and were able to figure it out.