Came damaged slightly by the shipping company. (Caused by the shipping company) contacted customer support, sent pictures of damage. Support responded promptly offering to replace unit or give a substantial refund on the price....or return and refund total. They offered those options, I didn't have to request them. Damage was manageable so I kept it and they had the partial refund in my account in less then 2 days. Overall I was pretty happy with thier quick response and how they handled it.
The machine is very simple, which I prefer. Easy to use, easy to clean. It will do turkeys, but I'd recommend clipping the wings and legs off since they tend to be a bit too much.....will still work ok, but the wing tips and legs tend to prevent the bird from rolling around. Still much faster then plucking by hand though.
Definitely a must have for chickens though. Once you get down the learning curve for quenching the bird (water temp/time in water) it will take off all but a few pin feathers in a matter of seconds. I had my doubts but was impressed once I started useing it.
The wheels under it could have been designed better, have already started falling apart.....but that really doesn't affect how it works and I typically move it around with a hand truck anyways.