Takes 2 hours to heat up and the heating element isn’t strong enough nor is it a continuous element. I have tried to email this company with no help. I want to know if they had a continuous replacement element to change the cycle element that is in it. Still to day not no answer. Way over rated.
It should heat up quicker than 2 hours a this is with a cleaning run which only had a gallon on water in the pot.
Very poor design and element for the price.
Very disappointed in this product
Fair price and easy to assemble and use. Some gaskets are cheap but work. I have used it for 3 years and batch up my private stock several times a year. Light, easy to clean and sanitize. Recommend getting the kit with the circulation pump for the worm though. Makes life much easier than constantly adding ice and draining water
Used once leaked out the bottom. Contacted customer support told to show leak. Sent photo of water underneath and a video of the burner heating took 3 hours on max temp to heat up. Was told that’s is how it’s suppose to. The 13 gal heats 7 gallons in about 45 mins for reference here. Custimer service refused to refund or send a new unit. This Was my last purchase from be or have wasted time and money on quite a few stills I have purchased I will not order from vevor since they don’t actually warranty there products have also been threw 4 power interests that I actually just order 2 at a time now so one blows I can still use a new one while waiting to refund and reorder them