When I received the unit was missing some hardware, but after contacting the customer service, I was able to get the parts that was missing. It took a little bit longer than I expected but I got them and everything worked out great then.
For the price we really liked this product, once we secured the legs it worked wonderfully. It's a great unit for a small at home hobby, I doubt it would be useful for larger scale beekeeping though.
Acceptable except difficult to clean
It meets my basic needs
Need to balance the combs
Else too much vibration
Generally good
The high is good able to put 5 gallons bucket at the drain hole
The lower bushing and upper linkage is a bit weak. When frames are full to start spinning, they will wobble a little with thickness of honey on side wall will rub. Other than that works pretty good, no problems yet.