I used the stuffer once with approx 50 lbs of sausage. Stuffer worked OK. But customer service is poor. They are slow to respond, when they do they want additional pictures and copy of purchase invoice. They do not answer even the simplest of questions, and finally days later they send an email saying they will close the case if they don't hear back. I sent pictures originally, I know its tough to understand issues via email and pics but it was evident that I was talking to someone clueless about the product.