My machine was missing the water pump on delivery. I contacted customer service and they were helpful with getting me the missing part,but it did require several messages back and forth to get things right. Unfortunately the messages took a day to respond to each because of the country/time gap so that pump didn't get here for almost 3 weeks making the machine unusable until then.
However, once all of that was straightened out I was able to play with some stones to figure out how to use it. DEFINITELY WATCH SOME VIDEOS. YouTube was a huge help, not a machine issue, but just a learning curve issue. The machine itself is great! I have purchased a few different plates and other upgrades to assist with dice making. I haven't had any issues with adding any of them.
Would definitely recommend!!