This is our first laser cutter so our comments are based on no experience with any other. The machine arrived in a timely manner, very well packed in a timber crate and undamaged. Once unpacked and set up it worked from the start with no equipment problems apparent. We have been using it for 2 weeks now, a process that has been, an continues to be a learning experience. The manuals provided are of limited use, but great help and support is available on line through YouTube and Facebook user groups. The more we learn, with the help of these resources, the better the results we are acheiving. Perhaps one day this will allow us to invest in a more capable machine if necessary.