We were so happy with the product. Ordered Feb 23 received March 3 used it everyday since. Making between 2-3 bottles of distilled water from tap. The heating element stopped working this morning so I sent an email to the company...We shall see what happens.Both of us fix things when they break. Was this item too good to be true, it is VERY affordable compared to many of the ($600) other ones we saw. It is the perfect size for the kitchen counter. It is quiet enough and produces fast enough but maybe it is just to much to ask for it to also work for a full two months?Hope we got a lemon and they replace it quickly or tell us how to repair it, since we really do like so many of the aspects of it. I will write in again after we see what Morphon does.