I have to break this review down into 2 parts. First, the chafers came with no problem. ( Until I unboxed. Pieces were terribly hard to get apart. They give you this little rubber tool that helps.. but not enough! When it came down to separating the water pans I could not do it! I spent over 30 minutes trying.. several screwdrivers and chisels to try to pry them apart enough to break the seal. Even called tech support ( worthless.. don't think the person knew what a chafer was. ) I was finally able to do it! Ridiculous..! I bent an edge in the process.. Some people will NOT be able to do it! Now.. when assembled, they are great. I ended up buying 2 sets from different vendors because I wanted some with half pans and some with third pans. I suggest the company have a package with this configuration.. very helpful setting up a buffet.