Our 10T Harbor Freight Unit purchased some years ago; not used all that much - died and was not functional. Rented a different unit to get a job done; and afterwards decided to Purchase this Vevor 12T. Decided to do that - because Vevor touts the CASE and the Hydraulic Seals; and the price was excellent. Haven't used the unit - believe it will work. No oil was leaking, etc. Hope the seals are good quality - as Vevor says. However, my wife points out - this Vevor Tool Case is essentially the same as the HF unit - just this case has a few more problems. My need for this tool rarely occurs - but when you need it - you need it. I believe it will work - so we've packed it up for when we need it. I have ordered some Velco Straps to keep that 'great' Case closed. I would have purchased the 20T - except that comes with a metal case - and NO provisions for keeping stuff in its place. Now - after seeing the 'quality' of THIS tool Case - I possibly should have just ordered the 20T; and welded some slots for the tools into the metal case. But it probably would have been very thin metal and not worth it either. Oh well. The price isn't bad on this 12T & some Velcro and glue will deal with it. See photo images. This is how this case and tool arrived just a few days ago. Except no ratcheting strap; and the various tool items were scattered about and not properly positioned in the case.
Customer Service Reply:
Dear customer,
We are sorry to hear that you had an unpleasant shopping experience.
If the product you purchased has quality problems, please contact the after-sales personnel of our website.
Do not hesitate to contact us if you have any further questions.
Best regards,
Louise
Rob Walton 
matt 
