Received this for Christmas and didn’t open it for a couple weeks. The machine part seemed fine. But, the plastic piece that closes the lid, didn’t tighten down enough and the water leaked. I emailed the company instead of sending it back. For the hassle received, I should have just sent it back. It took about 10 emails to get the correct answer and a video of how to fix it. They would ask a question each time that was already answered. So the 9th time I got a bit testy and they sent the video. The solution was to turn the silver rod holders and screw them down a bit, until the plastic piece on the rod snapped into place and held the top on. Now it works. The AI customer service does not.