I bought this slushy machine to use over the Christmas and New Years festive season. It showed up with faulty parts so it couldn't even be started. I have spent months communicating and sending very simple messages, with pictures, to them and initially I thought they gave a crap but I was wrong. The first replacement parts showed up, not even close, not even the same material. I needed stainless steel food grade nuts, they sent me two rubber washers!!! So more emails including confirming who i am because they close the job as soon as the send parts off by tug boat so it takes months to get to you. They say new parts on the way. Well it's almost April, and winter is on itsway, so I have no use for this lemon any more. Did I mention they offered me $75 as an apology but I didn't see any of that considering this lemon was over $700 and by now any reasonable company would have given a full refund or replaced the item completely. So, still no parts, it can't be started until I receive them without damaging the unit. I used to think Vevor was good value but if you have read this far buyer beware, go elsewhere!