Do not buy from this dodgy company. I have sent endless emails for over 6 months trying to get a missing part for a $1,600 mini-lathe I purchased from them and cannot believe the lies, deceit and extraordinary lengths they go to trying to fob customers off, when it would have been cheaper and easier to just send the part. Their endless loop of requesting the same series of information includes; A request that I send them a photo of the part I didn't receive; A request to send them a photo of all the parts I did receive; A request to send them a photo of their own advertisement circling the missing internal part they know isn't displayed; A reply that they couldn't action my email because it was sent to them on a weekend. Spend your money elsewhere!!
Customer Service Reply:
Dear customer,
Thank you for sharing this feedback with us.
We are very sorry to hear that you weren’t happy with your product.
We can see that you are already in contact with our Support Team, and we hope we’ll be able to find a satisfactory solution for you.
Have a great day,
VEVOR Team