Refund policy

 

Refund Policy

Every product is backed by a 12-month warranty and a 30-day return policy from the date of receipt of shipment. Exceptional circumstances will be listed clearly in the listing.

If you need to return a product and get a refund, please contact us for a free shipping label and ship it back.

Satisfying Guarantee for Every Purchase

Dear customer, if you are not satisfied with the item from Vevor, please contact us before applying for a return or refund. A prompt exchange should be issued in original packaging with a proof of purchase from Vevor, which should be done within a month after you received the item.

Please do check everything carefully after you received the parcel, any damage except DOA (Dead-On-Arrival) would not be covered if it's related to artificial damage. If your item has been damaged in transit or becomes faulty in the warranty period, please email us with pictures or video to show the problem.

1.All returns must be pre-approved. Unauthorized returns will not be accepted.

2.Check twice to confirm the item not working and contacts our customer service representative, let us know the detailed problem and send us some pictures for confirmation.

3.The same warranty is provided for replaced products and the returned ones.

If you are going to ship the product

  1. Carefully pack the item(s) in the original package.

  2. Stick the shipping label we offered on the outside of the parcel.

  3. The refund would be processed after the item is received by our warehouse staff and confirmed to be unopened and in good condition.

  4. For assistance with return, please send a message to support@vevor.com.au.

  5. Please select the correct warehouse address and ship the item back to us. If you don't know the correct address, please contact us.

Warehouse

    Consignee: AUGRS 75Z2FM2,
 Address: Block G2 391 PARK ROAD REGENTS PARK GRS 75Z2FM2
 City: REGENTS PARK
 State/Prov.: New South Wales
 ZIP Code: 2143
 Tel: 02-9644-1851

Notice:

 Customers will only be charged once at most for shipping costs (this includes returns); no-restocking will be charged for the consumers for the product's return.